SOLUTION 01 · KNOWLEDGE
Knowledge assistants that show their sources
Help your team find answers across approved documents, with the source behind every answer and a person in charge of what matters.
Where it helps
Common situations we hear from teams:
- New colleagues keep asking the same questions about policies, products, and processes.
- Answers are scattered across documents, shared drives, and experienced people's memories.
- Different people give different answers to the same customer or internal question.
- Experts spend their time repeating explanations instead of solving new problems.
What we build
Plain-language search
Ask questions the way people talk and get a direct answer drawn from your approved content.
A source for every answer
Each answer links to the passages it came from, so people can check it before relying on it.
Clear limits
When the approved documents do not cover a question, the assistant is designed to say so instead of guessing.
Content with an owner
A named content owner decides which documents are included and keeps them up to date.
A first pilot
A sourced knowledge assistant
Start with a small set of approved documents and real questions. Show the source behind each answer and let a person review important results.
What to prepareCommon documents · 20 real questions · a content owner
How the project runs
- 01Understand the work
Map the current process, data, and success criteria.
- 02Build a focused pilot
Make one workflow usable before expanding its scope.
- 03Measure and refine
Check quality, exceptions, human review, and time saved.
How we judge success
We agree on the measures with you before the pilot starts, for example:
- How often answers are correct and properly sourced, checked against your real questions
- How long it takes to find an answer, before and after
- Which questions the assistant cannot answer yet, so content gaps become visible
- How often people need to correct an answer or pass it to an expert
Frequently asked questions
Do we need to prepare all our documents first?
No. A pilot starts with a small set of commonly used, approved documents and about 20 real questions. Gaps found during the pilot show what to add next.
What happens when the assistant does not know the answer?
It is designed to say that the approved documents do not cover the question and to point people to the right owner, rather than guessing.
Who decides what the assistant can use?
Your team does. A content owner approves which documents are included, and the scope grows only when you are ready.
How do we get started?
Describe one process you want to improve in the project form on our homepage. We will reply using the contact details you provide to plan a first conversation about the work, the people involved, and what success should look like.
Have a process in mind?
One real problem is enough to begin.
Discuss your project